Utilities need to develop articulated strategies for end user engagement to ensure the success of smart grid rollouts. Only a meaningful customer experience of enablement, empowerment and education will produce the fully engaged end user who fully exploits what the smart grid has to offer and paves the way to the smart city and a smarter planet.
The Three E's of End User Engagement
Posted: 13 May 2013
Primary Committee:IEEE Smart Grid Newsletters
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