Delivering Customer Value by Using Performance Metrics

Delivering Customer Value by Using Performance Metrics
Posted: 13 Aug 2013
Authors:
Patty Durand
Primary Committee:
IEEE Smart Grid Newsletters
Pages: 3

The grid is made to serve electricity consumers. They deserve to know how they can benefit, both individually and as a group, from innovations. What is more, they deserve to be shown how they actually are benefiting in practice. Three states are demonstrating how development of consumer metrics can get that vital job done.

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