The Three E''s of End User Engagement
Rahul Aggrawal
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13 May 2017
Utilities need to develop articulated strategies for end user engagement to ensure the success of smart grid rollouts. Only a meaningful customer experience of enablement, empowerment and education will produce the fully engaged end user who fully exploits what the smart grid has to offer and paves the way to the smart city and a smarter planet.
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IEEE Smart Grid Newsletters
