The Three E's of End User Engagement

Posted:
13 May 2017
Authors:
Rahul Aggrawal
Primary Committee:
IEEE Smart Grid Newsletters
Page/Slide Count:
Pages: 3
Utilities need to develop articulated strategies for end user engagement to ensure the success of smart grid rollouts. Only a meaningful customer experience of enablement, empowerment and education will produce the fully engaged end user who fully exploits what the smart grid has to offer and paves the way to the smart city and a smarter planet.

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